1. My shipping address is different than my credit cards billing address / Can you ship my order to another address not registered with my credit card?
Our merchant credit provider requires us to only ship to authorized billing addresses (the address registered with your credit card company where your statement is mailed to). If you have recently moved, you will need to contact your credit card company to update your address before you can place an order.
If you would like to ship your order to an address other than your home address, such as a work address or a mechanic shop, you will need to check the appropriate box during checkout and fill out, sign, and submit the
ADDRESS CHANGE VERIFICATION REQUEST FORM. Please note that additional identification may be required, such as a valid driver's license copy, and requests are subject to approval.
2. Do you ship to other countries?
No, our system is not currently set up to handle orders from outside of the United States and Canada. If you live in another county and are interested in purchasing an item, please let us know and we will provide you with a personalized quote for shipping. All orders must be delivered to verified credit card or paypal addresses only.
Additionally these orders would not go through our website, but would be handled by PayPal invoice sent to the email address you provide us.
3. My order has said "processing" for more than 3 business days? What's going on?
There can be several answers to this:
Item is being dropshipped and we don't have an invoice
Though we ship most orders from our local warehouse, on certain occasions we may have to dropship your order directly from the manufacturer. In these situations, we are not provided with a normal invoice until our normal billing date with the manufacturer, and as such, our system prevents us from entering invoice and shipping information which would normally change your status from "pending" to "shipping". In these situations though, your product is still on it's way even if the status has not been updated on your login page. Though we are sometimes able to provide a tracking number in these cases, at times we are only able to offer an approximate arrival date.
Your item is backordered and we need your authorization to put it onto special order
When an item is backordered, we will send you an email with the approximate arrival date and ask whether you want to wait for the item, or you would just like to take the refund. Sometimes this email could get sent to your junk/spam/bulk mail box folder and you might miss it. Please check those folders as well if you are still waiting on an order. If you do not respond, we will automatically refund your order.
Your order was refunded
Though we try our best to fulfill every single order, there are occasionally items that have either been discontinued or are on severe backorder. In these cases, we will refund your order ASAP and send you an email. Once again, this email may have missed your inbox and went to your junk/spam/bulk mail folder, so please be sure to check them periodically.
4. After you refund my order, how long will it be until I see the money back in my account?
Once you see your order has been refunded in your login, or in a refund email we have sent you, your refund has already been processed. Though the money at that point has been taken out of our account and sent back to your bank, your bank may take longer to reconcile the transaction and register it as being received. Typically this process can take 3-5 days.
